🖥️ Microsoft Intune is taking remote support to the next level with Unattended Remote Help for Windows.
One of the biggest limitations of today's Remote Help experience is that an end user typically needs to be present to approve the support session before IT can connect.
Microsoft is addressing this with Unattended Remote Help for Windows, enabling authorized IT administrators to securely access managed Windows devices through the cloud—even when no user is available to accept the connection. This is especially valuable for troubleshooting devices after hours, supporting kiosk and shared devices, or resolving issues before employees start their workday.
🚀 What's changing?
With Unattended Remote Help, IT teams will be able to:
Provide remote assistance without requiring user approval Troubleshoot devices that are locked or unattended Perform maintenance and remediation outside business hours Reduce delays caused by waiting for end users to be available
This capability has the potential to significantly improve help desk efficiency and reduce downtime for users.
🔒 Security remains a priority
Remote Help continues to integrate with Microsoft Entra ID and Intune Role-Based Access Control (RBAC), ensuring only authorized support personnel can initiate remote sessions. Organizations can also strengthen security by using Conditional Access policies, such as requiring MFA or compliant devices for support engineers.
📅 Expected availability
Microsoft currently plans General Availability in August 2026, although rollout timing may vary by tenant and region.
💡 Bottom line: Unattended Remote Help has the potential to transform endpoint support by giving IT administrators a secure, cloud-based way to assist Windows devices without depending on end-user interaction. For organizations managing large fleets of Windows endpoints, this could become one of the most impactful enhancements to Microsoft Intune Remote Help.
